James was very helpful. I went in twice for quotes, a month apart and James explained the quotes and printed them off for me to take away. The thing i appreciated the most was the time James spent with me on both occasions but there was no 'pushy' sales pitch, it was obvious James believed that the quotes he provided were the best value Ford could offer and that they really sold themselves. It was then down to me to give the go ahead. James offered to go through anything i didn't understand and i could pop in or call him at any time. On delivery of my new car James took the time to explain all the latest updates compared to my old Fiesta, he even programmed in all my favourite radio stations!