" I think your "Black Friday" E. Mail was a very enterprising initiative and I wish you many sales as a result of circulating it. I really appreciate your " No Hard Sale" policy. This was enjoyed by myself when I accompanied my daughter who with James in sales negotiated the purchase of a New KA Plus Zetec.  Prior to their demise, I was a customer of Thame Ford who, thankfully, adopted the same style of business, resulting in me buying several new cars's over the years.