Many thanks for your recent letter. The new car KN 14 FMF is great. As for the service and support its up to your usual high standards James as always goes out of his way to help and always manages to beat my main dealer. I actually said that and more on the survey I received from Ford. There is only one little niggle and that is about the Gap insurance all I have is a certificate no product documentation. I assume it is with Black Horse? See you in two years for the next one.